If VoIP inside your MSP generates repeat tickets, escalations, or after-hours fire drills, it’s not a service — it’s operational risk.
I run short, fixed-scope VoIP Stabilization Sprints that clean up fragile voice environments, eliminate repeat issues, and leave your team with something they can actually support.
Most common “we need help” signals
- Tickets keep reopening after they’re “fixed.”
- Only one tech can safely touch voice.
- Ports drag for weeks and cause customer noise.
- Call flows are tribal knowledge or undocumented.
- After-hours escalations have become normal.
If this reads like your week, you’re the buyer. If voice is already quiet, documented, and boring — you don’t need me.
What I actually do
I stabilize unstable VoIP environments inside MSPs and telecom resellers. No theory, no long-term consulting, no platform evangelism. I step into production systems, isolate real failure points, fix what’s fixable, document what matters, and leave the environment cleaner than I found it.
The goal is to make voice boring again — and make myself unnecessary quickly.
Why this exists
Most “VoIP problems” aren’t a platform issue. They’re ownership debt: fragile routing logic, missing documentation, and fixes that create more fixes. The sprint exists to remove that support debt fast without turning into an open-ended consulting engagement.
Good fit
- VoIP generates recurring tickets or repeat escalations.
- Support avoids touching call flows.
- Ports regularly fail, stall, or require heroics.
- Growth or acquisition introduced undocumented voice systems.
- Voice is mission-critical but under-owned.
Not a fit
- You want to resell or replace a platform.
- You want ongoing support, a retainer, or an outsourced NOC.
- Your environment is already stable and documented.
- The pain is hypothetical instead of operational.
- The buyer isn’t the MSP owner/founder (or equivalent decision-maker).
If you’re not sure, I’ll tell you quickly. The qualification call is designed to disqualify fast.
Outcomes you can feel the next week
Escalations drop
Because known failure points are removed and call logic stops being a guessing game.
Call flows become ownable
Routing, DID handling, hunt groups, after-hours behavior — mapped and understandable.
Ports stop requiring heroics
Cleaner routing and a tighter porting process reduces outages and customer noise.
What you get at the end
- A prioritized list of root issues (structural vs config).
- High-impact fixes implemented (or explicitly blocked with reasons).
- Cleaned up call logic and “danger zones” removed.
- Usable handoff notes your team can operate from.
- Clear next steps for anything that should not be tackled inside the sprint.
The 10-day VoIP Stabilization Sprint
Flat cost. Fixed scope. No lock-in. No retainer. No platform rip-and-replace.
Audit + isolate
- Audit call flows, routing logic, and problem accounts.
- Review recurring and open tickets.
- Identify structural issues vs configuration noise.
- Confirm what’s breaking, when, and why.
Fix + document
- Fix high-impact failures and stabilize known weak points.
- Clean up broken or risky call logic.
- Resolve what can be resolved; document what cannot.
- Deliver usable handoff notes and operating guidance.
Platforms & environments
Asterisk / Enswitch • 3CX • Netsapiens • Hosted VoIP & UCaaS • SIP trunking & number porting • customer edge networking
Proof (not promises)
Dean is the person teams bring in when VoIP issues won’t stay fixed… methodically isolates the real failure points, fixes what’s breaking, and leaves behind systems that are stable and understandable.
He has a rare gift for distilling complex, messy data into clear conclusions that leadership can act on… He never settles for half-answers; he owns outcomes end-to-end.
More references available on request. I’m not interested in selling you — I’m interested in reducing your operational risk.
Request a qualification call
This is a short call to confirm fit and disqualify fast. If your environment is already stable and documented, I’ll tell you that too.
Before you email
- Tell me your platform(s) and where voice is hosted.
- Describe the 2–3 recurring issues that won’t stay fixed.
- Confirm you’re the owner/founder (or you can bring them to the call).
- Share whether this came from growth/acquisition or slow decay.
If you can’t answer these, you probably aren’t ready — and that’s fine.